mu9 Terms &
Conditions of Use

1 General Terms and Acceptance

These Terms & Conditions ("Terms") govern the relationship between mu9 ("the Platform", "we", "us", "our") and any individual ("you", "the User", "the Player") who accesses, registers with, or uses the mu9 online betting and casino platform available at mu9.bio. These Terms form a legally binding contract and apply to all services offered by mu9, including but not limited to sports betting, live casino games, slot games, Andar Bahar, WL Live in-play betting, and all associated payment, support, and account management services.

By completing the registration process, accessing any game or betting market, making a deposit, or claiming any bonus or promotion offered by mu9, you unconditionally accept these Terms. If you are accessing the platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms, and by accepting, you agree on their behalf.

These Terms are written in English. In the event of any dispute regarding their interpretation, the English-language version shall prevail. mu9 is designed exclusively for the Bangladesh market and is intended for players located within Bangladesh. Use of the platform from jurisdictions where online gambling is prohibited is at the user's own risk and may result in account suspension.

1.1 Governing Law

These Terms shall be interpreted and enforced in accordance with applicable law. Any disputes arising from the use of the mu9 platform shall first be subject to good-faith negotiation between the parties. mu9 is committed to resolving all player disputes fairly, transparently, and within a reasonable timeframe. Players are encouraged to contact our support team at [email protected] as a first step in any dispute resolution process.

1.2 Entire Agreement

These Terms, together with the mu9 Privacy Policy and Responsible Gaming Policy (both of which are incorporated by reference and available in full on this website), constitute the entire agreement between you and mu9 with respect to your use of the platform. They supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

2 Eligibility and Age Restriction

To be eligible to open and maintain a mu9 account, you must satisfy all of the following criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 18 years of age.
• You are a natural person (corporate entities may not register personal player accounts).
• You are accessing the platform voluntarily and for personal entertainment purposes.
• You are not an employee, contractor, director, or officer of mu9, nor an immediate family member of any such person.
• You have not previously been excluded from mu9 or had an account suspended for a violation of these Terms.
• You are not registered on any self-exclusion list that would prevent you from accessing online gambling platforms.
• You understand and accept that gambling involves risk and that you may lose money wagered on the platform.

2.1 Jurisdiction Responsibility

It is your sole responsibility to determine whether accessing and using the mu9 platform is lawful in your jurisdiction. mu9 makes no representation that access to the platform is legal in all locations. Players who access the platform from restricted jurisdictions do so entirely at their own risk.

2.2 One Account Per Player

Each individual is permitted to hold only one active mu9 account. Registering multiple accounts, whether under the same identity or different identities, is a violation of these Terms and will result in the suspension of all associated accounts and the forfeiture of any balances or bonuses contained therein. If you believe a duplicate account has been created in error, you must contact our support team immediately at [email protected].

3 Account Registration and Security

To access the full range of mu9's betting and casino services, you must complete the account registration process. During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. mu9 relies on this information for identity verification, payment processing, and responsible gaming purposes.

3.1 Accuracy of Information

You warrant that all information provided during registration and at any subsequent point — including KYC documentation — is true, accurate, and not misleading. mu9 reserves the right to request documentary evidence (such as a National ID card, passport, or utility bill) to verify your identity, age, and residential address at any stage of the account relationship. Failure to provide satisfactory documentation within a reasonable timeframe may result in account restriction or closure.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your mu9 account credentials, including your username and password. You must not share your login credentials with any third party under any circumstances. Any action taken using your account credentials — including wagers placed, deposits made, and withdrawals requested — will be deemed to have been authorised by you. mu9 shall not be liable for any losses incurred as a result of unauthorised access to your account where such access was made possible by your failure to maintain the security of your credentials.

If you suspect that your account has been accessed without your authorisation, you must notify mu9 immediately by contacting [email protected]. Upon receiving such notification, mu9 will promptly investigate and may temporarily freeze your account pending the outcome of the investigation.

3.3 KYC Verification

mu9 operates a Know Your Customer (KYC) programme in accordance with its responsible gaming and anti-fraud obligations. All players are subject to identity verification before withdrawal requests are processed. Players who have not completed KYC may deposit and play but will not be able to withdraw funds until verification is successfully completed. mu9 reserves the right to request KYC documentation at any time, including at the time of account registration, before processing a withdrawal, or as part of an ongoing account review.

4 Deposits, Withdrawals and Payments

mu9 supports a range of Bangladeshi payment methods to ensure that deposits and withdrawals are fast, convenient, and accessible to all players. All transactions on the mu9 platform are denominated in Bangladeshi Taka (BDT) and displayed using the ৳ symbol. The current accepted payment channels are:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfers: Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Islami Bank
• International Cards: Visa, Mastercard (where supported)

4.1 Deposits

The minimum deposit amount on mu9 is ৳200. There is no maximum deposit limit under standard account conditions, although mu9 reserves the right to apply deposit limits to specific accounts in accordance with responsible gaming obligations or risk management policies. Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your mu9 account within seconds of the transaction being confirmed by the payment provider. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution.

All deposits must be made from a payment account that is registered in your own name. mu9 does not accept deposits from third-party accounts. Any deposit identified as originating from an account not belonging to the registered player may be reversed and returned to the source account, and the player's account may be reviewed.

4.2 Withdrawals

Withdrawal requests are processed by the mu9 payments team following successful KYC verification. Withdrawals are paid only to a payment account registered in the same name as the mu9 account holder. The minimum withdrawal amount is ৳500. mu9 aims to process all withdrawal requests to mobile wallets (bKash, Nagad, Rocket, Upay) within 24 hours of approval. Bank transfer withdrawals may take 1-3 business days depending on the receiving institution.

mu9 does not charge players any transaction fees for standard deposits or withdrawals. However, your payment provider may apply their own fees, for which mu9 accepts no responsibility. Before requesting a withdrawal, any applicable bonus wagering requirements must be fully satisfied. Attempts to withdraw funds before meeting wagering requirements will result in the pending withdrawal being declined and the bonus balance being removed.

4.3 Currency and Exchange

All balances, bets, winnings, bonuses, and transaction amounts on mu9 are expressed and processed exclusively in Bangladeshi Taka (BDT). mu9 does not currently support multi-currency accounts. If a player makes a payment in a currency other than BDT, their payment provider may apply a conversion, and the resulting BDT amount will be credited to the mu9 account. mu9 is not responsible for exchange rate losses arising from such conversions.

5 Betting and Gaming Rules

All sports betting markets, live casino games, slot titles, and other gaming products offered on the mu9 platform are subject to specific product rules in addition to these general Terms. Product-specific rules are displayed within the relevant game or betting interface and form part of your agreement with mu9. In the event of any conflict between a product-specific rule and these general Terms, the product-specific rule shall take precedence for matters within its scope.

5.1 Bet Acceptance and Void Bets

mu9 reserves the right to refuse, limit, or void any bet at its sole discretion, including but not limited to bets that: (a) are placed after an event has concluded; (b) are placed based on information that was not publicly available at the time of placement; (c) arise from a system error, technical glitch, or manifestly incorrect odds; or (d) are placed in breach of these Terms. Where a bet is voided, the stake will be returned to the player's account balance.

5.2 In-Play Betting

In-play betting markets available through the mu9 WL Live section allow players to place bets on live sporting events as they unfold. In-play odds update dynamically and reflect real-time match conditions. mu9 will make reasonable efforts to suspend in-play markets at appropriate moments (such as during wicket balls in cricket or penalty situations in football), but cannot guarantee that all bets placed immediately before a suspension will be voided. Bets that are accepted by the system are considered valid unless they fall within the void bet criteria set out in Section 5.1.

5.3 Casino and Slot Games

All casino and slot games on mu9 use Random Number Generator (RNG) technology certified by the game's provider. mu9 does not modify RNG outputs. Return-to-Player (RTP) percentages for individual slot titles are set by the game provider and are typically available within the game's information panel. Live casino games are operated by third-party studios including Evolution Gaming, Ezugi, and Pragmatic Play Live, and are governed by those studios' dealing and game procedures as well as mu9's platform rules.

5.4 Disconnection Policy

If you experience a disconnection or technical interruption during a game or bet, mu9's system will attempt to record your final confirmed game state. For slot games and RNG table games, most providers resume the game from its last saved state upon reconnection. For live casino games, if a disconnection occurs during a round, the hand or spin will be settled in accordance with the outcome that was determined by the dealer or RNG, regardless of whether you were connected at the time of settlement. mu9 is not responsible for disconnections caused by your internet service provider, device failure, or network conditions.

6 Bonuses and Promotions

mu9 offers a range of bonuses and promotional offers to both new and existing players. These include welcome bonuses, free spins packages, deposit match bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses and promotions are subject to the specific terms published alongside each offer, as well as the general rules set out in this section.

6.1 Wagering Requirements

All bonus funds awarded by mu9 are subject to wagering requirements unless explicitly stated otherwise in the offer terms. The wagering requirement specifies how many times the bonus amount (or bonus plus deposit, depending on the offer structure) must be wagered before any winnings derived from the bonus can be withdrawn. Wagering contributions vary by game type: slots typically contribute 100% toward wagering requirements, while live casino games and sports bets may contribute at a lower rate as specified in individual offer terms.

6.2 Bonus Eligibility

Players are entitled to claim each specific bonus offer only once unless the offer terms expressly state otherwise. Attempting to claim the same bonus multiple times — whether through the same account or multiple accounts — constitutes abuse of the bonus system and will result in account suspension and forfeiture of all bonus balances. mu9 reserves the right to withdraw any bonus offer at any time and to disqualify players from promotional offers if there is evidence of bonus abuse, matched betting, or exploitation of software errors.

6.3 Bonus Expiry

All bonuses awarded by mu9 carry an expiry period as stated in the offer terms. Bonus funds and free spins that are not used, and associated wagering requirements that are not met, within the expiry period will be automatically removed from the player's account. mu9 does not extend bonus expiry periods under standard circumstances. Players are responsible for tracking their own bonus status and deadlines.

7 User Obligations and Prohibited Conduct

By using the mu9 platform, you agree to conduct yourself in a lawful, ethical, and respectful manner at all times. The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable:

• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform while under the age of 18.
• Registering or operating more than one account.
• Using software, bots, scripts, artificial intelligence tools, or any automated means to access or interact with the platform in a manner not intended for human players.
• Exploiting software errors, system bugs, or glitches to gain an unfair advantage.
• Engaging in any form of match-fixing, insider information exploitation, or collusion with other players.
• Conducting or facilitating money laundering, terrorist financing, or any other financial crime through the platform.
• Attempting to circumvent responsible gaming tools, deposit limits, or self-exclusion measures.
• Harassing, threatening, or abusing mu9 staff or other players through any communication channel.
• Accessing the platform from a jurisdiction where doing so is prohibited by applicable law.

8 Account Suspension and Closure

mu9 reserves the right to suspend or close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a specified timeframe.
• Suspected fraudulent activity, money laundering, or financial crime.
• Evidence of underage gambling or identity misrepresentation.
• Account inactivity for a continuous period of 12 months or more.
• A player's own request to close their account for responsible gaming reasons.
• Legal or regulatory requirements necessitating account closure.

8.1 Voluntary Closure

Players may request the closure of their mu9 account at any time by contacting our support team at [email protected]. Before closing your account, you should withdraw any available balance, as mu9 will attempt to process a final withdrawal to your registered payment method. Any bonus balances in your account at the time of closure will be forfeited. Account closure requests for responsible gaming reasons (self-exclusion) are processed within 24 hours and may not be reversed for a minimum cooling-off period.

8.2 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or wager has been recorded for a continuous period of 12 months. mu9 will notify players by email before classifying an account as inactive. Inactive accounts may be subject to an administrative maintenance fee of up to ৳100 per month, deducted from the available balance. Once the balance reaches zero, the account will be closed. Players wishing to reactivate an inactive account should contact [email protected].

9 Limitation of Liability

To the fullest extent permitted by applicable law, mu9's total liability to you arising from or in connection with your use of the platform shall not exceed the total value of funds held in your mu9 account at the time the relevant claim arises. mu9 shall not be liable for any of the following types of loss or damage, regardless of whether they were foreseeable or whether mu9 had been advised of their possibility:

• Loss of profits, revenue, or anticipated savings.
• Loss of opportunity, goodwill, or reputation.
• Indirect, special, consequential, or punitive damages of any nature.
• Losses arising from a player's reliance on the platform for professional gambling income.
• Losses resulting from a player's failure to comply with these Terms.
• Losses caused by third-party payment provider failures, network outages, or device malfunctions beyond mu9's reasonable control.

9.1 Platform Availability

mu9 makes reasonable efforts to ensure that the platform is available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access and accept no liability for any downtime, maintenance periods, or service interruptions caused by technical issues, hosting provider failures, or circumstances beyond our reasonable control. Scheduled maintenance will be communicated to players in advance where possible.

10 Amendments to These Terms

mu9 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, mu9 will notify registered players via email to the address on their account and/or by displaying a prominent notice on the platform. The date of the most recent revision is shown at the top of this document as the "Last updated" date.

Your continued use of the mu9 platform following the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must stop using the platform and may close your account in accordance with Section 8.1 above. mu9 recommends that all players review these Terms periodically to remain informed of their rights and obligations.

10.1 Contact and Questions

If you have any questions, concerns, or disputes regarding these Terms & Conditions, please contact the mu9 support team in the first instance. Our support team is available 24 hours a day, 7 days a week, and will respond to all enquiries in clear English. You can reach us at: [email protected]

For responsible gaming concerns, self-exclusion requests, or account cooling-off requests, please visit our Responsible Gaming page for full guidance and tool descriptions. You can also access the FAQ for answers to common account and platform questions via the FAQ page.